Testimonials

Customer Service Beyond Expectation

  • Tim is GREAT!! We first found him 9 years ago, when we first moved here. He has been here for several different projects over the years. I would not call anybody else. If you want a good guy, and good plumber, call him!!

    Liz T. Sharon, CT

  • Tim did a great job and we were in an emergency situation that needed immediate attention. We are planning on using his services again

    David S. Feeding Hills, MA

  • Our hot water heater was leaking on a Saturday afternoon. Tim was very professional and timely replacing our tank by Saturday evening. Fantastic response time and quality work. I can’t thank Tim enough other than recommending him to others and being sure to utilize him again if any other issues arise!

    Vanessa B. Northampton, MA

  • Tim was prompt and easy to talk to. Installed and removed the water heater in a short amount of time. His work was better than the previous installation. Would use him again in the future.

    James M. Westfield, MA

  • Tim was the consummate professional. We've used his services twice now, and in both cases it was an emergency situation. He called back in a timely manner and came to our house as soon as he could. The work he did was excellent, even cleaning the mess in the basement from the flooding we had experienced.

    Sonia N. Amherst, MA

  • Tim was prompt, friendly, professional, easy to communicate with, understood my budgetary concerns, educated me about my system and charged me less than I expected. I will definitely be hiring him again. I never expected to have a favorite plumber but I have one now!

    Annie T. Florence, MA

  • Arrived on time, was courteous and friendly. Work was completed well under the time I expected. The job was well done and he left the work area clean and neat.

    Paul W. Granby, MA

  • Tim was very prompt, courteous, and professional. He responded to my request super quickly and was here and fixed my problem exactly when he said he would and without breaking the bank! I would definitely recommend this company and will personally use them again.

    Jennifer Z. West Springfield, MA

  • Tim was prompt and knowledgeable but a bit pricey because, what we had replaced, was work done sixteen months ago. I am always surprised at how expensive plumbing jobs can be!

    Sally W. North Hatfield, MA

Gary K. Florence, MA

“It was a straightforward repair. Everything was done very professionally and neatly. The price seems reasonable.”

Kristin A. Springfield, MA

“Friendly and fast service. Will use this company again.”

  • Came out within an hour of me sending a message, during the evening as well! Knowledgable, good advice, fixed the issue and made it better than it had been set up before. Really appreciate it.

    Heather R. Easthampton, MA

  • Tim is incredible. I have been looking for a reliable plumber for a while to install a new toilet at a reasonable price. After going through many plumbers, I found Barthelette Plumbing. Tim was very responsive and quickly came to do the job. He removed and disposed of the old toilet and installed the new toilet in less than an hour. The job was crisp and clean. If you want a loyal and kind worker, hire Tim. Could not be happier with the outcome, we will be hiring him again if our home needs more work, top notch job!

    Ileana C. Amherst, MA

  • Replaced our water heater. He also removed and disposed of the old one which other plumbers would not do. He made it easy for us.

    Antoinette W. Chicopee, MA

  • Tim responded quickly to my request to replace my kitchen faucet. He assessed the situation, quoted a more than reasonable price, and took the time get the appropriate replacement. Overall an extremely satisfying experience. Highly recommend Tim and his company. Will most definitely call again for any future projects.

    Mara M. Northampton, MA

  • They are terrific! They have someone to handle customer service and she is awesome! Tim is professional, there when he says he will be there and always available when an emergency comes up. Tops and very pleased to know they are there when I need them. I have rental property and need someone I can depend on. Highly recommend Tim.

    Susan T. Florence, MA

  • They were timely, professional and completed the job in a very satisfactory manner. The plumber who did the job was knowledgeable and really helped us to make the right choice in how to approach the project. They were also very reasonably priced. Total pros.

    Robert E. Easthampton, MA

Lisa F. Chicopee, MA

“I was very happy with their work and how nice they were.”

Carol C. Chicopee, MA

“Friendly and fast service. Will use this company again.”

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